Welcome to Synthos Systems, LLC ("Synthos Systems," "Company," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our AI automation services, interact with our systems, or otherwise engage with us.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. This policy applies to business users (B2B) only and covers:
Because we provide AI-powered services, we may process:
We process client data only as necessary to provide services and only with appropriate authorization. We do not use client data to train AI systems without explicit permission.
By submitting your phone number or email address through our website, chat widget, or booking system, you consent to receive SMS text messages and emails from Synthos Systems, LLC related to your inquiry — including follow-up messages, appointment confirmations, and information about our services. Message and data rates may apply. You can opt out of SMS at any time by replying STOP. You can opt out of emails by clicking unsubscribe in any email we send.
We use GoHighLevel (GHL) as our CRM and communication platform. SMS messages are delivered through Twilio via GHL. Standard carrier rates apply.
A Systems Audit is a complimentary 30-minute consultation with the Synthos Systems founder. It is provided at no cost and with no obligation to purchase. No personal or business information shared during the Systems Audit will be used for any purpose other than determining whether Synthos Systems is a fit for your business and delivering follow-up communications you have consented to.
Our systems may involve automated processing including lead routing, appointment qualification, workflow automation, CRM updates, AI-generated recommendations and responses, and automated communication workflows.
Human Review Requirement: AI-generated outputs may contain inaccuracies, incomplete information, or unexpected results. Clients are responsible for reviewing and validating outputs before relying on them for business, legal, financial, or operational decisions. Human oversight is strongly recommended. We do not guarantee the accuracy, completeness, or suitability of AI-generated content.
We use Google Analytics and other tracking technologies to understand website usage, improve user experience, and improve service performance. You may opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on. You may also disable cookies through your browser settings. No tracking cookies are used for third-party advertising.
We may use trusted third-party vendors including:
These providers may process data on our behalf. We are not responsible for the independent privacy practices of third-party services.
We do not sell personal information. We may share information only when necessary: to provide requested services, with vendors and infrastructure providers, for payment processing, to comply with legal obligations, to protect rights or security, or during mergers or restructuring.
Although Synthos Systems operates in the United States, we may work with global clients. Your data may be processed in jurisdictions outside your country. By using our services, you consent to such processing.
We retain information during active service relationships and as required for legal, operational, accounting, or security purposes. To request deletion of your data, contact [email protected] and we will process your request within 30 days where legally permitted.
We implement commercially reasonable safeguards including encryption, multi-factor authentication (MFA), access controls, secure cloud environments, audit logging, and infrastructure monitoring. However, no system can be guaranteed 100% secure.
Depending on applicable laws, users may have the right to access personal information, request corrections or deletion, export certain data, object to processing, and opt out of communications. Submit requests to [email protected].
Where applicable, Synthos Systems attempts to align with GDPR principles, the California Consumer Privacy Act (CCPA), and reasonable global privacy best practices. California residents may request information regarding data handling rights where legally applicable.
Our services are intended for businesses and users 18 years of age or older. We do not knowingly collect information from minors.
We may update this Privacy Policy at any time. Changes become effective immediately upon posting. Continued use of services constitutes acceptance of updated policies.
Disclaimer: This document is provided for informational purposes and business best practices and does not constitute legal advice. You should have a licensed attorney review this document before publication.